Thread: Phone or Email is more effective in getting your work done from lazy and bureaucratic Govt. employees?

I am newcomer to Sydney from Adelaide. I observe there is quite bureaucracy/corruption going on here as compared to Adelaide. Is it true that things work quite differently here?
Is it true that Sydney is quite political kind of city.
Secondly, what is the effective way to get your done quickly from bureaucratic employees?

Phone and a letter.The letter being proof that you we in touch.